PSA Coaching Insights
Per-staff caseload health, contact effectiveness, and AI-generated coaching prompts vs. peer benchmarks.
Staff in scope
4
Peer chronic %
43%
Peer recovery %
100%
Peer contact success
64%
Top performers
Composite score across all metrics.
Coach this week
Lowest composite + active warning prompts.
Staff roster
AV
Ariana Valencia
lead psa
Composite 52/100
Caseload chronic %
49%
Peer avg 43%
Recovery rate
100%
Peer avg 100% · 1 closed-improved
Interventions (30d)
45
21 open cases · 2.1 per case
Contact success
67%
Peer avg 64%
Stale cases (>7d overdue)
3
Triage today
Avg days since contact
-29.9
Across open cases
Coaching prompts
Chronic rate 48.8% — 5.4pt above peers
Pair with a high-recovery PSA on 1–2 cases this week to share what's working.