PSA Coaching Insights
Per-staff caseload health, contact effectiveness, and AI-generated coaching prompts vs. peer benchmarks.
Staff in scope
4
Peer chronic %
43%
Peer recovery %
100%
Peer contact success
59%
Top performers
Composite score across all metrics.
Coach this week
Lowest composite + active warning prompts.
Staff roster
AH
Aiden Herrera
psa
Composite 68/100
Caseload chronic %
44%
Peer avg 43%
Recovery rate
100%
Peer avg 100% · 2 closed-improved
Interventions (30d)
41
20 open cases · 2.0 per case
Contact success
70%
Peer avg 59%
Stale cases (>7d overdue)
0
All caught up
Avg days since contact
-135.6
Across open cases
Coaching prompts
On track
Metrics within peer norms. Keep current cadence.