PSA Coaching Insights
Per-staff caseload health, contact effectiveness, and AI-generated coaching prompts vs. peer benchmarks.
Staff in scope
4
Peer chronic %
43%
Peer recovery %
23%
Peer contact success
57%
Top performers
Composite score across all metrics.
Coach this week
Lowest composite + active warning prompts.
Staff roster
AH
Aiden Herrera
psa
Composite 0/100
Caseload chronic %
44%
Peer avg 43%
Recovery rate
25%
Peer avg 23% · 2 closed-improved
Interventions (30d)
19
20 open cases · 0.9 per case
Contact success
80%
Peer avg 57%
Stale cases (>7d overdue)
11
Triage today
Avg days since contact
24.0
Across open cases
Coaching prompts
11 cases past their next-action date
Block 30 minutes today to triage stale cases — the smart triage queue surfaces them in priority order.
Avg 24 days since last contact across open cases
Set a daily 15-minute outreach burst; even a text counts toward continuity.