How AI recommends next actions

Overview

Inputs, confidence, and how to override.

This guide walks through the recommended workflow inside the AI Assistant area of PSA 360.

Key points

• Inputs, confidence, and how to override.
• Lives in the AI Assistant area of PSA 360.
• Every action is logged to the case timeline and audit log.

What to do next

Open the AI Assistant page from the left navigation to see this in context, or use the related articles below to dive deeper.