I need to correct a case note

Overview

Edit policy and audit-log behavior.

This guide walks through the recommended workflow inside the Troubleshooting area of PSA 360.

Key points

• Edit policy and audit-log behavior.
• Lives in the Troubleshooting area of PSA 360.
• Every action is logged to the case timeline and audit log.

What to do next

Open the Troubleshooting page from the left navigation to see this in context, or use the related articles below to dive deeper.