I need to reopen a closed case

Overview

Reopen workflow and case continuity.

This guide walks through the recommended workflow inside the Troubleshooting area of PSA 360.

Key points

• Reopen workflow and case continuity.
• Lives in the Troubleshooting area of PSA 360.
• Every action is logged to the case timeline and audit log.

What to do next

Open the Troubleshooting page from the left navigation to see this in context, or use the related articles below to dive deeper.