PSA 360 Help Center
Guides, workflows, tutorials, and answers for using PSA 360 effectively.
Category
App Modules
Reference for every page in PSA 360.
Smart Triage
AI-suggested next action for each priority student.
Inbox
Unified queue of alerts, tasks, and assigned items.
Handoffs
Transfer cases between PSAs with full context.
Field Day
Plan a day in the field — visits, calls, and routing.
Field Mode
One-handed mobile mode for parking-lot logging.
Intervention Plans
MTSS tiered plans with assigned owners.
Dropout Recovery
Caseload focused on re-enrolling withdrawn students.
Barrier Assessment
Structured intake of family-reported barriers.
Conferences
Schedule, conduct, and document parent/student meetings.
Teacher Feedback
Request and review teacher input on at-risk students.
Truancy Letters
Letter cadence (1, 2, 3) with multilingual generation.
Relationships
Map student/family/peer relationships and groups.
Daily Attendance
Per-day attendance with bulk clearing and notes.
Period Attendance
Period-level absences for secondary schools.
Chronic Absenteeism
Cohort and individual views of chronic absenteeism.
Truancy
Truancy queue, letter status, and case linkage.
Effectiveness
Which interventions actually improved attendance.
Patterns
Day-of-week, period, and seasonality patterns.
Positive Recognition
Celebrate students who are improving.
Predictive Risk
Forward-looking risk projections.
Graduation Risk
Off-track high schoolers and credit risk.
Weekly Digest
Auto-generated weekly report for admin and PSA leads.
Workload
Caseload distribution across PSAs.
Equity
Disaggregated outcomes by demographic group.
Equity v2
Refined equity dashboard with intersectional cuts.
School Scorecards
One-page report per school with comparable metrics.
PSA Coaching
Coaching prompts and case-review checklist.
Goals & OKRs
Site or district attendance goals with progress tracking.
Playbooks
Reusable sequences of actions for common situations.
Automation
Automation rules manager.
Rule Simulator
Preview the impact of a rule change before enabling it.
Audit Log
Every change in the system, traceable to a user.
Bell Schedules
Per-school bell schedules used by period attendance.
SIS Import
Last sync, next sync, and import error log.
Families
Family-level view across siblings.
Parent Engagement
Engagement scoring across the family.
Parent Portal Preview
What parents see when they log in.
Campaigns
Multi-student outreach pushes.
Letter Translator
Translate and review parent letters in any supported language.
Visit Scheduler
Plan home visits with routing and time blocks.
Home Visits
Log, schedule, and follow up on home visits.
Referrals
Create and track referrals to community providers.
Settings
Personal preferences and notifications.
Admin / User Access
Manage users and school assignments.