Help Center
PSA 360 Help Center
Guides, workflows, tutorials, and answers for using PSA 360 effectively.
Category
Troubleshooting & FAQ
Quick fixes for common issues.
Troubleshooting: A Student's Attendance Looks Incorrect
Beginner
Why attendance numbers can drift between SIS and PSA 360, and how to fix or report it.
3 min read
I cannot find a student
Beginner
Search tips and scope filters.
3 min read
A task did not appear
Beginner
Where automation tasks land and how to find them.
3 min read
A document did not generate
Beginner
Common causes and the retry workflow.
3 min read
A parent message failed
Beginner
Delivery error codes and re-send steps.
3 min read
A report looks incomplete
Beginner
Cohort filters, scope, and SIS sync timing.
3 min read
AI summary does not include expected information
Beginner
When to re-generate vs edit by hand.
3 min read
I need to correct a case note
Beginner
Edit policy and audit-log behavior.
3 min read
I need to reopen a closed case
Beginner
Reopen workflow and case continuity.
3 min read
I need help understanding an alert
Beginner
Click the alert source link or open the related rule.
3 min read